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Privacy policy

How Nicole Healthcare Services Limited collects, uses and protects your personal information.

Last updated: 23 September 2026

Who we are

Nicole Healthcare Services Limited, 45a High Street, Stony Stratford, Milton Keynes MK11 1AA is the data controller for the personal information described in this policy. Our ICO registration number is ZA000000. If you have any questions about how we use your information, please contact us on 0330 133 4551 or at info@nicolehealthcare.com.

Information we collect

We only collect the information we need. This may include:

Contact details, such as your name, phone number, email address and postal address
Details you share in an enquiry, referral or job application form
Information about care and support needs, including health information, when you become a client or a professional makes a referral
Employment history, qualifications, right-to-work and DBS information for job applicants and staff
Basic technical information about how you use our website (see our cookie policy)

How we use your information

To respond to enquiries, referrals and capacity requests
To assess, plan, deliver and review care and support
To process job applications and meet safer recruitment requirements
To meet our legal and regulatory duties, including those set by the Care Quality Commission (CQC)
To keep our website secure and working properly

Our lawful basis

We rely on one or more of the following lawful bases under UK GDPR: your consent, taking steps to enter into a contract with you, our legal obligations, and our legitimate interests in running a safe and effective care service. Where we process health information, we do so for the provision of health or social care, or with your explicit consent.

Who we share information with

We never sell your information. We only share it where necessary, for example with GPs, community nurses and other health and social care professionals involved in your care, local authorities and the NHS where they fund or commission care, regulators such as the CQC, and trusted suppliers who provide IT, email and records systems on our behalf under a written agreement.

How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, and in line with our records retention schedule and legal requirements for care records.

How we keep information secure

We use secure digital systems, access controls and staff training to protect personal information, and we only give access to people who need it for their role.

Your rights

You have the right to ask for a copy of your information, to ask us to correct or delete it, to restrict or object to how we use it, and to withdraw consent at any time where we rely on consent. To make a request, please contact us using the details above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Questions about this page?

Call us on 0330 133 4551 or send an enquiry and a member of our team will help.