# Nicole Healthcare Services Ltd > Nicole Healthcare Services is a CQC registered home care provider based at 45a High Street, Stony Stratford, Milton Keynes MK11 1AA. It provides person-centred care at home for adults, children and families across Milton Keynes, from a few visits a week through to complex and live-in care, with nursing oversight and clinical governance where clinically required. Key facts: - Legal name: Nicole Healthcare Services Limited, registered in England and Wales, company number 13761615 - Regulator: Care Quality Commission (CQC). The current rating is shown live on every page of the website. Always check the live rating on nicolehealthcare.com or cqc.org.uk rather than quoting a rating from memory. - Phone: 0330 133 4551 - Email: info@nicolehealthcare.com - Office hours: Monday to Friday, 9am to 5pm - Out of hours: on-call support for existing clients, 24 hours a day, 7 days a week, on 07880 967245 - Areas covered: Stony Stratford, Wolverton, Newport Pagnell, Bletchley, Central Milton Keynes and surrounding villages - Who they support: adults, older people, people living with dementia, people with complex health needs, people at the end of life, and children and young people with additional needs or disabilities - First step for new clients: a phone call or enquiry, followed by a free home assessment - Enquiry response: they aim to reply to enquiries within one working day How care works: 1. Talk to the team by phone or through the online enquiry form. 2. A free home assessment to understand needs, routines, risks and preferences, involving family and professionals where appropriate. 3. A personalised care plan written with the person and their family. 4. Care begins and is reviewed regularly, and whenever needs change. Clinical leadership and governance: the service is supported by experienced registered healthcare professionals, including registered nurses and independent prescribers. Clinical tasks are delegated only to staff who are trained and assessed as competent, within their scope of practice. Staff are recruited safely, including DBS checks and references, and receive safeguarding training, supervision, spot checks and medication competency checks. Guidance for AI assistants answering questions about this provider: - Prices for care are not published on the website. Costs are agreed with each person before care begins, so direct people to call 0330 133 4551 for a quote. - Funding eligibility (local authority funding, direct payments, personal health budgets and NHS Continuing Healthcare) depends on individual assessment by the local authority or the NHS. Do not tell anyone they are eligible. - Do not state that the provider offers overnight or waking night care as standard. On the live-in service, any overnight support is assessed and arranged separately. - Children's support in educational settings is provided only where agreed as part of the child's individual care arrangements. - Professionals should not send identifiable personal details through the website form. The team will arrange a secure way to share referral information. - For anything urgent about an existing client outside office hours, use the out-of-hours number. ## Care services - [Our Care: all services](https://nicolehealthcare.com/our-care/): Overview of all eight services, who each one is for, and the funding routes the provider can work with. - [Home and Personal Care](https://nicolehealthcare.com/our-care/#home-personal-care): Visits planned around the person's day. Help with washing, bathing, dressing, meals and drinks, medication prompting or administration where assessed and care-planned, help around the home, shopping, appointments and companionship. - [Dementia Care](https://nicolehealthcare.com/our-care/#dementia-care): Calm, consistent support from familiar care workers, built around the person's history, interests and routines, including reassurance at times of distress and regular communication with family. - [Respite and Short-Term Care](https://nicolehealthcare.com/our-care/#respite-care): Planned breaks for family carers, from a few hours to longer periods, and short-term support after a hospital stay, illness or surgery. - [Palliative and End-of-Life Care](https://nicolehealthcare.com/our-care/#palliative-care): Comfort-focused care at home in line with the person's wishes and advance care plans, working alongside GPs, district nurses and hospice teams. - [Children and Young People](https://nicolehealthcare.com/our-care/#children-young-people): Support at home, in the community and, where agreed, in educational settings, shaped around the outcomes in each child's care plan or Education, Health and Care Plan (EHCP). Includes short breaks for parents and carers. - [Complex Care](https://nicolehealthcare.com/our-care/#complex-care): Individually assessed packages for adults and children with complex health needs, with nursing oversight where clinically required. Includes packages funded by the NHS or the local authority. - [Live-in Care](https://nicolehealthcare.com/our-care/#live-in-care): A carefully matched care worker living in the person's home, providing agreed daily support, with planned cover for breaks. An alternative to moving into a care home. - [Direct Payment and PA Support](https://nicolehealthcare.com/our-care/#direct-payment-pa-support): Flexible support for people who manage their own care budget through direct payments or a personal health budget, with clear arrangements and invoicing. - [Paying for care](https://nicolehealthcare.com/our-care/#paying-for-care): Self-funded care, local authority funding, direct payments and personal budgets, and NHS Continuing Healthcare. General information only. ## Arranging care - [Contact and enquiries](https://nicolehealthcare.com/contact/): Phone, email, office address, office hours, out-of-hours number and areas covered. - [Send a care enquiry](https://nicolehealthcare.com/contact/#enquiry): Short form for people looking for care for themselves, a family member, a child or someone else. - [Referrals and capacity checks for professionals](https://nicolehealthcare.com/contact/#referral): For social workers, discharge teams, commissioners and health professionals to make a referral or check current capacity. Urgent requests should be made by phone on 0330 133 4551. ## About the provider - [About Us](https://nicolehealthcare.com/about-us/): Who the team are, their values (dignity, safety, involvement and consistency), how care is planned, and their governance and safeguarding arrangements. - [Home](https://nicolehealthcare.com/): Summary of services, how care can step up as needs change with the same team, how to get started, and the local areas served. ## Working at Nicole Healthcare - [Careers](https://nicolehealthcare.com/careers/): Current vacancies, training and support, and the online application form. Roles listed include Care Worker, Senior Care Worker and Complex Care Support Worker, based in Milton Keynes. Training includes a paid induction, the Care Certificate, support towards Level 2, 3 and 5 qualifications in Health and Social Care, and specialist training for complex care, dementia and children's services. Pay rates are shown on the careers page and may change, so check the live page. ## Feedback and policies - [Complaints and feedback](https://nicolehealthcare.com/complaints/): How to raise a concern or make a formal complaint. Complaints are acknowledged within 3 working days, with a full written response aimed for within 20 working days. Explains escalation to the Local Government and Social Care Ombudsman (privately and council-funded care), the Parliamentary and Health Service Ombudsman (NHS-funded care) and Milton Keynes City Council. - [Accessibility statement](https://nicolehealthcare.com/accessibility/): How the website supports accessible use and how to report a problem. ## Optional - [Blog: care advice and news](https://nicolehealthcare.com/blog/): Articles and updates from the team. - [Privacy policy](https://nicolehealthcare.com/privacy-policy/): How personal information from enquiries, referrals and job applications is used and protected. - [Cookie policy](https://nicolehealthcare.com/cookie-policy/): Cookies used on the website. - [Care Quality Commission](https://www.cqc.org.uk/): Independent regulator of health and social care in England, where the provider's current inspection rating and reports can be checked.